Privacy Policy

In terms of the Protection of Personal Information Act 4 of 2013 ("POPIA"), Florhive Performance Coaching & Counselling ("we", "us", "our") is committed to protecting your personal information.

Purpose

The purpose to protect the confidential and proprietary information that may be disclosed during the coaching / counselling relationship.

Personal Information Collected by Us

We may collect and process the following personal information:

Full name and identity/passport number
Contact details (phone, email, address)
Date of birth and gender
Health and medical information relevant to coaching
Performance data and assessment results
Photographs and video recordings (with consent)
Payment and billing information

Purpose of Processing

Your personal information will be used for:

Providing coaching and counselling services
Creating personalized intervention plans
Tracking progress and generating reports
Communicating about sessions and appointments
Processing payments and invoicing
Complying with legal obligations

Your Rights Under POPIA

You have the right to:

Access your personal information held by us
Request correction of inaccurate information
Request deletion of your personal information
Object to the processing of your information
Lodge a complaint with the Information Regulator
Withdraw consent at any time

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Third-Party Sharing

We will not share your personal information with third parties without your explicit consent, except where required by law or for the purposes outlined in this agreement.

Data Retention

Your personal information will be retained for the duration of our professional relationship and for a period of 5 years thereafter, unless otherwise required by law.